Refund policy

Last updated: 15 October 2026

Manufacturing defects

For a manufacturing defect, contact our support team within 14 days of delivery with your order number, a description of the issue and clear photos.

Assessment and return authorization

Our team will assess the claim and provide return authorization where applicable. Please do not return an item without authorization.

A confirmed manufacturing defect is eligible for replacement or refund after inspection. Return shipping for defective items is covered.

Damage on arrival

Report damage on arrival within 48 hours, including photos of the item and packaging.

Exclusions

Customer design errors and damage after delivery unrelated to manufacturing defects are excluded.